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Refund Policy

Our 30 Days Guarantee

Your satisfaction with our shirts and other products are our top priority. 

Depending on the situation, we either offer full or partial refund if there is defect or other errors with our garments. 

Please notify us within 30 days of your purchase with any problems. We will consult with you for the best course of action that may include - monetary refunds, exchange or returns.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please email us informing of the problem with the product before sending the product back. We will then email you the best solution for solving the problem and handling refunds and returns,

Every case is different and we handle each case personally. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you our solution to help rectify the issue that is fair and suitable to both parties..

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund after you have been notified by us, please email and let us know. We will provide you the transaction proofs.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mike@shirtandthecity.com and send your item to: 12/8 soi Prommitr, Sukhumvit 39, Wattana Bangkok TH 10110.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 12/8 soi Prommitr, Sukhumvit 39, Wattana Bangkok TH 10110

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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